Shipping Policy

Get free delivery for every order above Rs. 499/-

  • In order of below 499, extra shipping charge Rs 50/- will be applied.
  • 100% ORIGINAL guarantee for all products at carttray.com
  • We carttray.com deal with genuine products only.
  • Your order will be delivered in 7-8 days in serviceable areas.  (Outside of Kolkata Only)
  • In Kolkata your order will be delivered within 1-2 days.
  • COD facility is only available for Kolkata as of now.
  • Payments will be done through Debit Card or Credit Card or via Net Banking for outside of Kolkata customers only.

Return and Replacement policy

Condition and Guidelines to be follow:

  • We have 100% Return Policy.
  • We accept all products except non-returnable products.
  • In case of damage products return time frame will be 1 day or 24 hours from delivery.
  • You can return your order by clicking on the return button at the my order section in the my account option with in the mentioned time frame with all the T&C.
  • For any other reason time frame will be for 2 Days or 48 hours from delivery.
  • We will not be able to accept any damage or manhandle products from users’ side.
  • The return of unsealed products will not be accepted.
  • The return of products should be in good condition, otherwise it will not be accepted.
  • Users need to Ship the product of his/her own, via a registered courier company to our registered company address, with the intact product along with the invoice.  (For outside of Kolkata customers only)
  • By calling our Customer Care number 033 2353 0014 (With in the given time frame) or by giving us a mail to our Customer Support at csupport@carttray.com, you can submit your return request.  (For All Users)