Conditions & Recommendations:

  • The return of products should be in good condition otherwise it will not be accepted by carttray.com
  • The return of un-sealed products will not be accepted.

Products that cannot be returned (Except at the time of delivery received as damaged):

  • Any Unsealed/Opened/Used Products
  • Products marked as non-returnable
  • Returns & Exchanges are not accepted except in case the packet is not open & it is in original packaging condition

NOTE: If you have received a damaged product, please initiate a return on website within 2 days or 48 hours from the time of delivery. We will pick the damaged product from you at no extra cost (for Kolkata customers only).

Cancellation Policy:

  • You can cancel the order anytime when it will be in “Order Placed or Processing” status by calling our customer care number 033 2353 0014
  • You will be able to Cancel an order within 2 hours of placing the order provided the order has not been confirmed or processed.

Refund Policy:

Full refunds will be given, if the claim is found to be valid, in following cases:

  • Manufacturing defect or Damaged products in time of transition.
  • Lost product
  • Cancelled Order

You can apply for the refund, by clicking on the return button on your order page in the view order section from the my account option. You cannot check the refund status, however, after the successful refund procedure done from our end, you will get a confirmation mail from related to that.

The mode of refund will be by way of credit to the original mode of payment – Credit/Debit Card, or Net Banking or maybe any Third Party Wallet or maybe in your cartTray wallet, which you can use later with your next or upcoming order.

Please allow 7 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over to that.

By calling our Customer Care number 033 2353 0014 (With in the given time frame) or by giving us a mail to our Customer Support at csupport@carttray.com, you can inquire for your refund status. (For All Users)

In case of any query related to refund, please call our customer care desk at 033 2353 0014 or you can email us directly at csupport@carttray.com